What does an End User need to do?

You need to enter a contract with FiMVO, fill out a user agreement and in case of a pharmacy, send FiMVO a copy of your pharmacy license.

Who signs the contract?

This is your internal decision as to who has procuration.

If the signee represents more than one entity, all entities fall under one contract but must be listed on the end user information form. The contract should be electronically signed by requesting a link from katriina.newton-kolehmainen@fimvo.fi .

What should a pharmacy do in case of a pharmacy change or end of pharmacy?

When a pharmacy owner leaves their pharmacy, they should send us a notification of termination of the contract. If they take up a new pharmacy, they must fill out the new pharmacy’s End User Contract, the End User Agreement, and send a copy of their pharmacy license.

What if the system does not work?

It is fundamental that any problems with the system must not disrupt delivery to the patient. The system has a buffering function, that will collect data if the system is not working. In emergencies a web-based service can be used.

FiMVO are currently working on a process document which will be released soon and give insight to different problem situations.