How can we help you? Below you will find answers to the questions we get asked the most.

For questions regarding alert handling, please refer to our alert handling guideline.

 For more specified answers please use the dedicated sections:

What is the verification system?

The EU Directive on Falsified Medicines (2011/62/EU) means that from 9th February 2019 onwards there must be new security measures in place on almost all prescription medicines. The verification system will work throughout Europe, with the aim to improve patient safety by preventing falsified medicines entering the legal supply chain.

How does this affect the consumer?

Before the pharmacist can dispense the medicine, they must scan a 2D matrix on the medicine pack. The information in the matrix will be compared to a database, which will confirm to the pharmacist that the medicine is genuine. The pharmacist will also check that the anti-tampering device on the pack has not been broken. Assuming all is ok, the pharmacist can then dispense the medicine and the patient can feel secure that it is genuine.

The process is quick and it’s unlikely the patient will notice the system at all in the pharmacy.

The pharmacy will also continue to sell medicines without the 2D matrix. The patient can rely on the safety of all medicines in Finnish pharmacies.

When did this all come into force?

9th February 2019. 

Do the rules apply to all medicines?

The rules cover almost all prescription medicines and a few non-prescription medicines. Non-prescription medicines will only require safety features where there has been a known incident of falsification and the product concerned is listed in Annex II to the Delegated Regulation. Veterinary medicines are excluded. More details can be found here:

How is the system be funded?

The directive states that the pharmaceutical industry (original and generic manufacturers and parallel importers) will have to fund the establishment and operation of the pan-European verification system.

This means that every company wishing to have a product sold on the Finnish market after 9th February 2019 will have to pay an annual fee to FiMVO.

Read about the fees and invoicing in detail

What do MAHs (marketing authorisation holders) have to do?

In order to have products on the Finnish market you must sign the agreement with FiMVO. More information is available here:

If you have any queries, please do not hesitate to contact us:

Who enters into an agreement with FiMVO?

It is the marketing authorization holders who shall register and enter the agreement, but representatives, manufacturers and parallel importers can enter the contract on behalf of their  MAHs, by listing the MAHs in the contract, in appendix 2. Detailed instructions for MAHs can be found here. 

Also pharmacies, hospital pharmacies, wholesalers and other End Users of the system must have a contract with FiMVO. Details instructions for End Users can be found here

How much are the fees?

The fees are based on the FiMVO budget. FiMVO applies the flat-fee/MAH model recommended by EMVO. This means the number of MAHs on the Finnish market will affect the fee per MAH.

Please note that the fee is based on marketing authorisation holders, not marketing authorisations. If a company represents more than one MAH, the fee will be charged according to the number of MAHs.

The current annual fee for 2020 is 4 600 euro/MAH. The fee will be charged annually in January or whenever a new MAH signs up with FiMVO.

The annual fee covers the yearly running costs of FiMVO. This includes the running costs of the Finnish Medicines Verification System (FiMVS), FiMVO’s share of the European Hub costs and FiMVO governance costs.

The setting up has been funded by pharmaceutical industry stakeholders by means of a loan. To be able to pay back these loans, FiMVO will charge a ramp-up fee from all MAHs. The ramp-up fee will cover for the costs of setting up the system in 2016-2018. The first installment of the ramp-up fee was charged in 2019 ( 2 900 euro/MAH). The second installment will be announced in by 11/2020 but it will not exceed the first installment. 

Read more about the costs and invoicing.

If a company will not have serialized packs on the market after February 9th 2019 but still has unserialised packs on the market, will fees be charged?

If the MAH has no other serialised products on the market and does not intend to have such products on the market, a contract and the resulting fees are not necessary.

If an MAH is represented by multiple companies, who is responsible for the fees?

This depends on how the companies have contracted between themselves. It is sufficient to pay the FiMVO fees only once/MAH, but it is the responsibility of the companies to decide who will list the MAH in the Annex 2 of the FiMVO contract.

What should be done if a new MAH enters or leaves the market?

If you already have a valid contract with FiMVO, you should update Appendix 2  to your current MAH list. If you do not have a contract with FiMVO, you should contact FiMVO: .

How do pharma companies make their products available on the Finnish market?

In addition to the normal regulatory requirement, manufacturers/parallel importers must upload their product data onto the European hub. A prerequisite to this is to enter a contract with the European Medicines Verification Organisation (EMVO). This is called Onboarding, and you are referred to as Onboarding Partners (OBP). Detailed information and an explanatory step by step video can be found on the EMVO website.

A company must also sign-up with FiMVO to be able to have their data in the Finnish Verification System. Read more about the details!

Does the manufacturer / parallel importer enter an agreement with FiMVO?

Generally, no. It is the Marketing Authorisation Holder (MAH) who registers and enters an agreement with FiMVO. However, it can also be the representative of the MAH or the manufacturer who enters the agreement. In this case, the MAHs must be listed in Annex 2 of the agreement.

Can there be two barcodes on a package?

Yes, you can still include an EAN code on the pack. Please note that the EAN code must not hold contradicting information with the 2D matrix. E.g. the product code (GTIN) must be the same in both data carriers.

What does an End User (pharmacy/wholesaler) need to do?

You need to enter a contact with FiMVO, fill out a user agreement and send FiMVO a copy of your pharmacy permission.

Read f
ull instructions 

Who signs the contract?

This is your internal decision as to who has representation rights for the organisation.

What should a pharmacy do in case of a pharmacy change or end of pharmacy?

When a pharmacy owner leaves their pharmacy, they should send us an inactivation request. If they take up a new pharmacy, they must fill out the new pharmacy's End User Contract, the End User Agreement, and send a copy of their pharmacy license, a minimum of 30 days before the new pharmacy begins operation.

Read full instructions!

What if the system does not work?

It is fundamental that any problems with the system must not disrupt delivery to the patient. The system has a buffering system, that will collect data if the system is not working. 

If the buffering does not work either, the legislation grants the right to dispense the product if there are no other reasons to suspect a falsification (delegated regulation article 29) .